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Virtual desktops helped many UK organisations keep the lights on during lockdowns. The use case has moved on. Today, virtual desktops provide a stable way to run apps, secure data, support hybrid teams and reduce local IT headaches. This article explains what changed, why it matters, and how to decide if the model fits your business. What Is a Virtual Desktop and How Does It Work? A virtual desktop is a desktop you access over the internet. Your apps and files run in a secure

AI is reshaping how teams use desktops in the cloud. The next wave of Desktop as a Service brings virtual workspaces that auto‑scale , prefetch apps , and personalise layouts  with machine learning. The goal is simple: faster start‑up, fewer tickets, and a workspace that adapts to the person using it. What Is DaaS and How Does It Work? Desktop as a Service delivers a full Windows or Linux desktop from a secure cloud platform. Staff sign in from a laptop, thin client, or table