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It is becoming normal to see AI features in the tools people use every day. Email suggests replies. Documents summarise meetings. Spreadsheets explain trends. Customer support systems draft responses. For many UK businesses, the question is no longer “should we use AI?” It’s “how quickly will it become part of everyone’s job?” The short answer is yes , most employees are likely to have some form of AI assistant in the next few years. It may not look like a chatbot window. It

AI is turning up in workplaces in two very different forms. Some teams use AI tools like Copilot or ChatGPT to help them write, summarise, analyse, and speed up admin. Others are starting to use AI employees , sometimes called AI agents or digital workers, that can carry out tasks with less step-by-step input. They sound similar, but the difference matters. It affects risk, cost, accountability, and how quickly you’ll see value. What is an AI tool? An AI tool is a feature or