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Somewhere in most small businesses is a person who never applied to run IT but ended up doing it anyway. Often it is the founder. They reset the passwords, wrestle with the email, choose the laptops, and quietly panic about backups at two in the morning. It works, just about, until the business grows enough that "just about" stops being good enough. The reassuring news for anyone in that position is that you do not need to become a technical expert, and you do not need to hir