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Almost every UK small business has a business plan of some kind, even a rough one: where we want to be, what we are aiming for, roughly how we get there. Ask the same owners for their IT roadmap and you tend to get a blank look. Their technology is not planned at all. It is a series of surprises, an emergency here, an unexpected bill there, a scramble whenever something breaks or runs out. That gap between having a plan for the business and having no plan for the technology t