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AI is turning up in workplaces in two very different forms. Some teams use AI tools like Copilot or ChatGPT to help them write, summarise, analyse, and speed up admin. Others are starting to use AI employees , sometimes called AI agents or digital workers, that can carry out tasks with less step-by-step input. They sound similar, but the difference matters. It affects risk, cost, accountability, and how quickly you’ll see value. What is an AI tool? An AI tool is a feature or

AI tools are now part of everyday work in the UK. Teams want faster drafting, cleaner data, and fewer repetitive tasks. Leaders want control, safety, and proof of value. The missing piece in many organisations is a clear answer to three questions: who can use AI, which tools are allowed, and why those decisions make sense . This article sets out a practical approach that works for non‑technical teams and busy managers. What is an AI access policy and why does every business n