One Pane of Glass · Knowledge Base & FAQs

Frequently Asked Questions.

Straight answers on London & UK Hosted Desktops (VDI & DaaS), how we compare to Azure Virtual Desktop (AVD) & Citrix, all-inclusive ~£60/user/month pricing, Sentinel C2 AI Employees, and zero-downtime migration.

Ask an Architect → Call 020 3906 4600 (Opt 5: Sentinel C2)
One Pane of Glass · FAQs

Frequently Asked Questions

Everything you need to know about AI-Powered Virtual Desktops (~£60/user), Sentinel C2 AI Employees, ISO 27001 UK data centres, and zero-downtime migration.

A Virtual Desktop (Desktop-as-a-Service) delivers your complete Windows workspace, business applications, and company files inside any HTML5 web browser or client device 24/7. Every SystemsCloud desktop includes 20 GB storage per user, Microsoft Office 2021 (upgradeable to 2024 Pro), Microsoft 365 Email (50 GB mailbox), Untangle NG Firewall / Anti-Spam / Avast Business Anti-Virus protection, 30-day automated daily backups, and UK Helpdesk support (Mon–Fri 9:00am–5:30pm plus 24/7 emergency cover).

While other providers charge extra for every application added to your cloud desktop, we include application hosting at no additional cost. Most of our clients pay around £60.00 per user per month, which includes all the line-of-business applications they use, Microsoft 365 & Office licences, email hosting, enterprise security, and daily backups in one predictable monthly operating expense with zero server CAPEX.

We can host virtually any Windows or SQL-based application on our centralized UK servers alongside Microsoft Office and Outlook. Applications we host every day include Pegasus Opera (II & 3), Sage (50 & 200), Xero integrations, Act!, EPOS systems, Advanced Legal, AlphaLAW, Eclipse Proclaim, Bond Adapt, PCRecruiter, Colleague, and bespoke SQL databases.

Unlike public AI tools where pasted company data can leak outside your organisation, Sentinel C2 and our custom Private LLMs run inside your isolated, ISO/IEC 27001:2022 certified UK cloud environment. Sentinel C2 acts as a 24/7 autonomous digital colleague trained on your rules — reading and matching supplier invoices, managing team diaries, triaging support tickets, and answering internal policy queries without a single byte of data leaving our UK data centres. You can speak to Sentinel C2 live right now by calling 020 3906 4600 (Option 5).

All workloads and data reside exclusively in our dual UK data centres in Croydon and Maidenhead under ISO/IEC 27001:2022 accreditation. Because the desktop executes in our UK cloud and only encrypted screen pixels stream to the browser, zero company files or client records are stored on local laptops, tablets, or home PCs. If a device is lost or stolen, we revoke session access in seconds with zero data breach risk.

We take multiple automated daily snapshots of your virtual servers and user workspaces across our Croydon and Maidenhead data centres with 30-day point-in-time restore included as standard, extendable up to 7 years for regulated sectors (accountancy, legal, financial services). We also provide tamper-proof 7-year compliant Microsoft 365 Email Archiving with instant eDiscovery search.

Yes. Our Parallels RAS HTML5 Gateway (portal.systemscloud.co.uk) runs inside any modern web browser (Chrome, Edge, Safari, Firefox) with zero local software installation required, alongside native clients for Windows, macOS, iOS, iPadOS, Android, and Chromebooks — complete with multi-monitor support and local printer redirection.

Because our UK data centre platform is already built and ready, we build and test your company environment in parallel while your team continues working normally. Following our structured Two-Week Handover Rule, existing files, mailboxes, calendars, and third-party SQL/ERP databases are migrated in the background and switched over outside working hours with zero operational downtime.

Still have a specific technical or commercial question? Speak directly with our UK engineering desk or test Sentinel C2 live on Option 5.