Privacy & Cookie Policy
Last updated: November 2026 · Data Controller: SystemsCloud Group Limited (Home Park Road, Wimbledon, London SW19 7HN).
1. Who We Are & How to Contact Us
SystemsCloud Group Limited (“SystemsCloud”, “we”, “us”) respects your privacy and protects personal data in strict accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). For any data protection or privacy enquiries, contact us at info@systemscloud.co.uk or call +44 (0)20 3906 4600.
2. Information We Collect
- Enquiry, Booking & Support Ticket Data: Name, business email address, company name, telephone number, and enquiry details submitted via our consultation, contact, or support forms.
- Service & Infrastructure Telemetry: For contracted clients using Hosted Virtual Desktops, Sentinel C2, or Managed IT in our Croydon & Maidenhead ISO/IEC 27001:2022 UK data centres, session authentication logs, security gateway events, and backup metadata processed strictly under your Master Services & Data Processing Agreement.
- Essential Storage & Optional Analytics: Strictly necessary browser storage (such as remembering your cookie preference via
sc-privacy-consent-v1). Optional analytics only run with your consent, which you can update anytime via the Cookie settings link in the footer.
3. Lawful Basis & How We Use Your Data
- Contract & Pre-Contractual Steps (Art. 6(1)(b)): Responding to demo requests, preparing tailored quotations, and delivering contracted cloud, IT, domain, or consultancy services.
- Legitimate Interests (Art. 6(1)(f)): Maintaining network security, preventing fraud/abuse, and providing B2B client support.
- Consent (Art. 6(1)(a)): Optional website analytics or marketing communications where explicitly requested.
4. UK Data Residency & AI Privacy
We do not sell or rent personal data to third parties, and client data hosted in our UK environments is never used to train public AI models. Private LLM and Sentinel C2 deployments operate inside isolated UK cloud tenants.
5. Data Retention & Your UK GDPR Rights
Enquiry records are retained only as long as necessary to handle your request and meet statutory UK accounting/regulatory obligations. Under UK GDPR you have the right to access, rectify, erase, restrict, or object to processing of your personal data, and to lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk).